Help / FAQ

Did you find a bug?

If you’ve found a bug, or the current version of TumbleOn is giving you trouble. Please check out our known issues page for help.

What is TumbleOn?

TumbleOn displays pictures from Tumblr in an image stream on your iPad. With TumbleOn and your Tumblr account, you can find and share your favorite content. TumbleOn, like the Tumblr service, encourages you to explore great pictures and be inspired.

What is Tumblr?

Tumblr is a great online social blogging service that supports pictures, videos, links, and normal blog posting. Tumblr encourages you and your friends to find great content and share it with each other by reblogging the posts to your own Tumblr blog.

Still confused? Check out the main Tumblr website, or read about it on wikipedia.

How can I find great blogs?

You can easily find great blogs with TumbleOn in several ways. There are many TumbleOn staff picks in the Explore section of TumbleOn under the “Our Picks” section. You can easily view, bookmark, and follow any blog from there.

TumbleOn can help you find other great blogs by analyzing pictures in a blog you’re viewing. Analyzing the pictures will show you other blogs that the pictures you’re seeing were shared from. For example analyzing a great video game picture blog may show you a list of 12 other great video game blogs you’ve never heard of.

To anaylze the pictures in a blog, simply select a picture from the picture stream, then select the “Blog Actions” button, and select “Analyze Reblogs”.

What is reblogging?

If you see a picture you like, you can “reblog” it to your own Tumblr blog. Reblogging is Tumblr’s way to easily share content with your friends publicly.

You can only reblog a photo within TumbleOn if you are logged into your Tumblr account.

What is liking?

If you find a photo you like, but don’t want to share with the world on your own blog, you can simply “like” the photo. When you like a photo, Tumblr tells the person who shared the photo that you liked it, and places the photo in your “Likes” folder.

You can only like a photo, or view your “Likes” folder within TumbleOn if you are logged into your Tumblr account.

What is my dashboard?

With Tumblr, you can follow your friends, like on twitter. When you do this, Tumblr makes a “dashboard” for you that shows you the 300 latest posts from the blogs you follow. You can view your dashboard from the TumbleOn application.

You can follow and unfollow any Tumblr blog you’re viewing in TumbleOn by selecting “Follow” or “Unfollow” from the blog actions button.

You can only view your dashboard within TumbleOn if you are logged into your Tumblr account.

You can view your followers and blogs you’re following by selecting “Explore” from the menu on the left side of the screen. Some users have many thousands of followers, TumbleOn only displays the latest 200 followers or blogs you’re following.

What is bookmarking?

Bookmarks in TumbleOn work just like bookmarks or “favorites” in your browser on your computer. When you find a blog you like, you can click this “add bookmark” button to easily access that blog in the future. This is a different list than your Tumblr followers.

Why should I login?

You don’t have to login to your Tumblr account to enjoy great photos in TumbleOn. You only need to login if you want to use Tumblr’s reblog, like, or dashboard features within TumbleOn.

TumbleOn is not collecting your Tumblr account information. Your credentials are sent straight to Tumblr’s servers, not ours.

Why can’t I see my Private Blog?

Tumblr does not currently provide a way for third party applications like TumbleOn to view content from private (password protected) blogs.

However, TumbleOn can reblog photos to your private blogs, so reblog all you want!

Why are new image counts wrong?

Tumblr’s API tells TumbleOn how many total posts are new for a given blog, including post types other than photos. You may see blogs with a mixture of text and photo posts that report a large number of new posts, yet only a few new photo posts exist.

Troubleshooting

If TumbleOn and other apps are crashing on your iPad more often than usual, consider the following tips:

  • Apps sending notifications to your iPad consume memory and processing power on the device, consider disabling notifications for some apps in the Settings app under the “Notifications” menu.
  • Apps running in the background can also consume memory and processing power, consider closing some or all background apps if the on-screen application seems slow or choppy. Do this by double tapping the home button, then hold your finger on an app’s tray icon until you see the little red “x” pop up. Tapping that “x” will close the background app, tapping it in the tray will not delete the app from your device.

Privacy Information

This application makes use of the great Flurry analytics online service.

We use Flurry to find out if the TumbleOn app is being used and how many images are being viewed in the app worldwide. Flurry also provides us with crash reports so we can make this app better for you and your friends. We don’t track anything about content you’re viewing, your account, or anything else about you personally.

Who makes TumbleOn?

TumbleOn is made by Pocket Sized Giraffe, LLC. Pocket Sized Giraffe is two developers and a designer based in Austin, Texas. TumbleOn and Pocket Sized Giraffe are not affiliated with Tumblr (the company, or the service).

You can contact us at info@TumbleOnapp.com.

Credit where credit is due

The TumbleOn application would not be possible without Tumblr’s amazing service and great API.

Our application greatly benefits from the following open source, free, code libraries: Flurry Analytics, RegEx Lite, TBXML, ASI HTTP, SDWebImage, and Lumberjack Logging. And, of course, we’re eternally grateful to the hundreds of helpful iOS examples and problem solutions available on Stack Overflow.

We also thank YOU for using our application. We hope TumbleOn brings you many moments of entertainment, inspiration, and lolz.

58 thoughts on “Help / FAQ

  1. First, thanks for the great app. Just 2 questions: in indivual photo viewing mode, why do you allow vertical scrolling? There appears to be no use for it, and it simply makes horizontal swiping from one photo to the next more difficult. Also, your newest update mentions “index bars” — are those like scroll bars? It would be great if you could actually scroll, like the iPads native photo app allows.

    Thanks!
    -Paul

    • Hey Paul,

      Glad you like the app. For the individual mode, we allow vertical scrolling so that you can move around on the image when it is zoomed in. We are working on some tweaks to make it less sensitive to that sort of accidental scrolling. The index bars are actually a sort of “jump to section” type navigation element. It is the same as the a-z list you might find in your contacts. You can find these in the Explore section. I will add the idea of scroll bars to our potential ideas list.

      Thanks for the suggestion, and let us know if there is anything else we can help with.

  2. Let me add my appreciation for your app. Really well executed and great experience.

    I have a request that I’m sure you’ve already heard – video support. It appears that the app just glosses over videos in my feed without showing a placeholder or that a video post is there. Would you be able to add some type of functionality to support at least a notification that a video is in the feed if not support for video?

    Thanks

    • Hey Raj,

      I actually haven’t heard anyone looking for video support. I will take it back to the team and see what they think. In general though, we are very much focused on photos.

      Thanks for checking us out!

  3. I just have one question about posting. Can I post my own pictures, videos, quotes, and text posts from my iPad like on Tumblr, instead of simply reblogging everything?

    • The app focuses on viewing photos in your stream. We currently don’t support adding new content (other than adding a note when you reblog).

  4. How can you remove theanimalblog from startup? It takes time to load and it’s not something I follow. Also crashes heavily or doesnt load full dashboards. Highly disappointed.

    • Hey! Sorry for all the crashing issues, we have a new version coming out this week that should fix those. TumbleOn automatically restarts with the last blog you visit, except when there was a crash. When it crashes, we make it reopen to theanimalblog because their blog has dependable content types that won’t (usually) cause the app to crash. Once you have a stable version of the app, you won’t see theanimalbloag anymore.
      Also, do you have an iPad 1? The new version coming out has some tips for iPad 1 owners in the help section of the app to avoid crashes due to IOS 5 memory and processing constraints.

      Sorry again for the trouble. Please let me know if there is anything else I can do.

  5. A couple of questions….

    First, great app. Love it!

    1. When I have 300 “unviewed” items I get about 220 in and the app just hangs. Any thoughts? Btw awesome know how many unveiwed.

    2. On reblogs, is there anyway to queue posts?

    Thanks!

    • In TumbleOn 2.5.1 the image count viewed is a bit of an estimate (estimated at 10 photos per “page”/screen). You’re definitely seeing all of your dashboard, we just need to make the math exact. We’ll do that on our next release.

      Thanks for the suggestion about queueing reblogs, we’re looking into that for our next release as well.

      • But my dashboard always resets to 300 unviewed. If I go to anyone else’s blog and scroll, leave, then come back the unviewed count resets to zero….

        • Right, it resets to 300 unviewed because that’s how many images Tumblr will show from the dashboard.

          Tumblr does not tell us how many images are new in the case of the dashboard unfortunately, we only “discover” previously seen images when you run across one with a date that matches the latest date TumbleOn saw in an earlier session.

          But with normal blogs, Tumblr tells us “there are exactly 5,321 posts on this blog” every time we load a blog.

          Does that make sense? Is there something that would make it clearer and less confusing, like perhaps not showing the number at all in the case of dashboard?

  6. Just installed the app on my iPad 3. Impossible to log to Tumblr. I just a blank screen with “back” and “cancel” buttons.
    When I look for Tumblr accounts, I can type 3 letters only; if I try to type one more letter, the search screen dissapears…
    Very poor app! Will feed back this together with a 1 star rating into the app store.

    • Hi Dom,

      Sorry for the issues with the app. I will have the developers look into the issue with syncing with Tumblr. I haven’t heard of any issues with that, so I will see what I can find out. Do you mind letting me know if you are using WiFi or 3G? As for the search, the query must be an exact match for the blog name – it is a lookup rather than a typical Google search. We will change the naming of this feature in the next version to make it more clear. Please let me know about the login, and sorry for the poor first time experience.

      Amanda

    • Hey Dom,

      We’re aware of the search-for-blog issue with the keyboard dissapearing on you. We apologize for that problem, it will be fixed in our next version.

      As to the blank screens, Tumblr has been going through some scaling growing pains lately and at times is overloaded. When this happens, things like login, reblogging, and even viewing pictures can break down on you in TumbleOn and other third party apps. A sure sign of such issues is when you see a “Tumblr Is Overloaded” error here or there in the image streams or explore.

      We appreciate your patience with the App and hope it’s treating you better when Tumblr is not overloaded.

      - Jason (One of the developers)

  7. I’m having the same issue as @Dom on my iPad2. Can not type more than 3 letters on blog search. Please fix it.

  8. Hi, just bought the app yesterday—seems cool but won’t let me close the new window when I sign into tumblr.

    I click ‘sign in with t..’, a window opens which lets me sign into tumblr, but no way to get back without clicking cancel (which logs me out again)

    Thanks

    S

    • Hi Sundar,

      There was a bug with Tumblr’s API for a few hours that day that showed your dashboard in the login window rather than the “Approve/Deny TumbleOn” page, the bug was fixed on Tumblr’s side the next morning. Let us know if you’re still having issues.

      - Jason

  9. 1st of all WOW love your app. Congrats on building an awesome app well worth the money.

    I do have a question about private blogs.

    Your FAQ reads as follows:
    “However, TumbleOn can reblog photos to your private blogs, so reblog all you want!”

    But I cannot figure out how to post to a private blog. The private blog does not show up in Tumbleon at all. Are there any instructions on how to repost to private blogs?

    Thanks

    • Hi Robbie,

      TumbleOn’s current function to select the reblog target is a little confusing, it will be better in the next release coming out on July 4.

      In the version you have, there is a little pink checkmark by a blog on the account screen, that pink checkmark indicates which blog to reblog to. We used to have a label talking about that in there, but forgot to put the label back in with the most recent release you’ve got there, unfortunately.

      In the next version the reblog popup where it asks for comments will actually let you queue posts as well as choose which blog to reblog to, it says right on the popup “rebloging as xyz” and has a “switch blog” button, works much better. Again, that’ll be out July 4 :)

      Thanks for writing, sorry for the troubles.

      - Jason

      • Hi,

        I bought the app this morning but I still was not able to post to my private blog. Clicking on the switch icon did not bring up my private blogs. Have I missed a step in setting up my account?

        thanks
        Jason

  10. Quick bug, might be a bit hard to explain. When I go to bookmarks and try to type a blog into the box (“Find a user to bookmark…”) the keyboard pops up. If I try to type any letter that does not overlap with the expanded sidebar (I, o, p, k, l, m) the app will interpret this as collapsing the sidebar. The sidebar collapses and the keyboard minimizes. Also, is there another way to search of a blog by URL/name?

    • Thanks for writing in about this, another user also alerted us to the issue. We have a new version coming out on July 4 that has this issue fixed, in the meantime you can copy/paste text from the notes app as a work around.

  11. When I move from my home wifi network to another wifi network at a friend’s house, TumbleOn presents: No Connectivity. Is Airplane mode on? Are WIFI and 3G disabled?

    I connected to the new wifi network successfully, otherwise. If it matters, I do require a PIN when logging into TumbleOn.

  12. Nicely done. Small pet peeve: run analyze. Go to explore. Tap blog to open. Done with that blog, now I… what? The only way to get back to where I started is explore tab again. I know, I know, it does work – but it’s KLUNKY and the rest of your UI is so easy and streamlined…

  13. Feature Rquest: shortcut for sharing pics in overview

    first idea: tap-and-hold pops up menu/list with same features available as lower right panel of single picture view (Reblog, Like/Unlike, etc). I go through and “like” photos and then later go back and review them, reblogging the ones that still hold my attention (I “unlike” all, to keep the list easier to manage). For my own workflow, I’d prefer it worked this way.

    The second way would be the more “iOS Way” to do this I guess: a “Share…” button somewhere on the overview view. Activating it would mean single-taps on a photo would include/remove photo on list to be shared, rather than opening the photo (double-tap to open?). You’d need a popup panel at the bottom of the view with a row of bottoms to explore the options (Reblog, Like/Unlike, etc)

    Either way, the base feature request is to share from the overview page, rather than having to open the individual photo page.

  14. Is there an option that remembers where you were the last time you looked at a blog? When I find a new one and it already has thousands of posts, I can’t make it through all of them in one sitting. The next time I look, I have to scroll through hundreds or thousands of posts to get to the stuff I have yet to see.

    • Hi,

      Currently this is a memory limitation based on the way that the app is architected. We are considering some ideas of how to make a feature like this work, and I will let you know if we add it.

      Thanks!

  15. I love TumbleOn! It’s the best Tumblr app out there. I was curious, with the new Google Nexus tablet coming out, are there any plans of adapting the TumbleOn app for Android users?

    • Hey there, at the moment we haven’t had a lot of interest in an Android version of TumbleOn. It is always a possibility, but there are no plans at the moment.

    • Hi, this is a feature that is on our list of possible new features. We will let you know when we add it.
      Hope you are enjoying the app(s)!
      Amanda

  16. I’m surprised no one else has asked this – maybe I’m just missing something obvious. But why doesn’t this app show any text posts or question answers?

    • Hi Jordan,
      TumbleOn is only for image posts, so you cannot view any other type of content. We wanted to focus on the image side of things. If you are unhappy with your purchase because of that, let Apple know, and they can give you a full refund.
      Thanks,
      Amanda

  17. I bought the app last week. Absolutely loved it up until a few days ago when I couldn’t access my dash nor likes. I logged out and then attempted to log in when I was given a “tumblr overloaded. Please try again later”
    Any idea on how/when this issue will be fixed?

    Also some pointers on where the app can improve is implementing double/triple tap functionality, a back button, and obviously #tag searches. Apart from that, what an awesome app.

    • Hi Zee,
      Sometimes the Tumblr servers get overwhelmed, and it will effect our app. Try it again, and let us know if you are still having issues. Also, thanks for the ideas. We won’t be able to add tag searching until Tumblr adds it to the API, but we have our fingers crossed. For the double tap and back button, these are the types of features we have been improving on over time, so hopefully you will see small improvements with each update.
      Glad you like the app!
      Amanda

      • Hey Amanda.

        Thanks for the reply. Funnily enough, I managed to log back in right after I posted my comment. I hope I don’t have the same problem in the future. Looking forward to the updates though.

        Regards
        Zee

  18. Hello, I have a problem with the icon like (heart). When I click “like” on a post, it displayed “Picture was liked” and the icon (heart) next to the text: “like” become “unlike” but when I close the app and return to the post, it no longer appears “unlike”? Therefore, when I view Dashboard, I can’t to know the posts already “liked”. Is this a bug in this app? Please fix it. Thank you.

  19. Feature Request*

    Request #1
    An in-app sandbox / folder(s) to save images to.
    App Pref > Checkbox Option to save to in-app folder(s) or Photo Roll
    > Opt > Ask each time
    > Check one for default (not ask each time)

    Many obvious benefits, but also, Photo Roll turns cool gifs into Jpg. Sad.

    Request #2
    Customize UI.
    > App Pref
    > Choose to toggle (show/hide) UI Elements
    Specifically:
    > Email
    > View on Tumblr / Safari

    (I never want to do that, but sometimes the UI element is clicked by mistake.)

    Request #3.
    Tap the black bar at top, scrolls to beginning (far Left) when deep in a gallery.

    Thanks!

    (If this is the place to post feature requests, great; If not, sorry. The nav bar at the top doesn’t have an obvious option.)

    • Hey, thanks for the feature requests. This is a great place to post them, but if you ever want more 1-1 help, feel free to email us at info@tumbleonapp.com – we check there regularly too.
      1. Haven’t thought too much about the in-app folder, but I will run it past the team. In the meantime, the Tumblr “likes” concept is a pretty good replacement for an in-app folder.
      2. This is a cool idea. We are adding more and more customizations to the app as we go.
      3. I have wanted this one myself. I will add it to our backlog of considered features to see how complex it would be to add.
      4. I am not sure what you mean on this one. Do you mind explaining further?
      5. We will consider this as part of the whole set. No promises for timeline, but we are always looking to add new features.

      Thanks for checking out the app!

  20. Feature Request #4
    The ability to connect via WiFi (see GoodReader for ideas) to upload to the in-app folder, if that feature gets implemented.

    Feature Request #5
    Subsequently, ability to post from in-app Folder(s).

    Thank you.

  21. hello tumblr .
    i have a question. why cant i post/reblog anything from my ipad? its fine with my phone but nothing happens when i try to post or reblog something from my ipad. how can i fix this?

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